Package Protection Policy
Backbone Craft Co offers optional Package Protection at checkout to cover your order against loss, damage, or theft during transit.
What's Covered
- Orders confirmed lost by the carrier
- Items that arrive visibly damaged
- Packages marked as delivered but not received (porch theft)
What's Not Covered
- Orders where Package Protection was not selected at checkout
- Damage caused after confirmed delivery
- Incorrect shipping addresses provided by the customer
- Orders refused or unclaimed by the recipient
How to File a Claim Contact us at support@backbonecraftco.com within 7 days of the expected delivery date or the date of confirmed delivery. You'll need to provide your order number and, for damage claims, a clear photo of the damaged item and packaging.
Our Resolution Approved claims will be resolved with a replacement or store credit at our discretion. We do not issue cash refunds under Package Protection.
Limitations One claim per order. Claims submitted outside the 7-day window will not be accepted. Backbone Craft Co reserves the right to deny claims that show evidence of misuse or fraud.